Terms of service
1. Introduction
Welcome to Nestrrova. These Terms and Conditions govern your access to and use of our website and the purchase of products offered through our online store.
Nestrrova specializes in wall art and decorative artwork designed to complement a variety of interior styles, including modern, abstract, and nature-inspired décor.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of our website.
These Terms are subject to applicable consumer protection laws, including relevant Italian and European Union legislation. Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited.
2. Business Information
Trading Name: Nestrrova
Email: support@nestrrova.com
Phone: +39 393 268 7999
Business Address: Via Alfonso Barcaccia 3, Ponte Valleceppi, PG 06134, Italy
For questions regarding these Terms, orders, or our products, please contact us using the details above.
3. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to engage in activities that could damage, disrupt, or interfere with the operation or security of our website.
You must not:
Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems or customer information.
Interfere with the website's functionality or security.
Copy, reproduce, or commercially exploit website content without appropriate authorization.
We reserve the right to take reasonable and lawful measures to protect our website, customers, and business.
4. Products and Descriptions
Nestrrova offers wall art and decorative artwork in a variety of styles, colors, and designs.
We make reasonable efforts to ensure that product descriptions, images, and other listing information are accurate and up to date. However, colors and appearance may vary depending on your device, screen settings, lighting, and display technology.
Product sizes, materials, finishes, framing options, and other specifications may vary by listing. Please review the relevant product description before placing an order.
Any product images or visual representations are provided to help customers understand the product and may not reproduce every detail exactly.
Nothing in this section affects your statutory rights where a product does not conform to its description or applicable legal requirements.
5. Orders and Order Acceptance
When placing an order, you agree to provide accurate and complete contact, billing, and delivery information.
After submitting an order, you may receive an email confirming that we have received it. An automated acknowledgment does not necessarily mean that the order has been finally accepted.
We may contact you if additional information is required to process your purchase.
If an order cannot be fulfilled because of an availability issue, an obvious pricing error, suspected fraud, or another legitimate reason, we will take appropriate action in accordance with applicable law. If payment has already been collected for an order that cannot be fulfilled, any required refund will be arranged.
6. Prices and Payments
Product prices and the applicable currency will be displayed on our website or at checkout.
Depending on your location and the order, additional charges such as shipping costs, applicable taxes, or import duties may apply. Charges payable through our checkout will be disclosed before you complete your purchase, as required by law.
Available payment methods will be displayed at checkout. Payments may be processed by third-party payment service providers.
We do not control the processing times or independent terms of third-party payment providers, but this does not affect any rights you have under applicable law.
For more information, please refer to our Payment Policy.
7. Shipping and Delivery
We aim to process and dispatch orders within the timeframes communicated on our website or at checkout.
Delivery estimates may vary depending on your destination, product availability, shipping method, carrier operations, and other circumstances.
If a delivery is delayed, please contact our customer support team for assistance.
Where applicable, shipping charges and delivery estimates will be provided before you complete your purchase.
Risk of loss or damage during shipping will transfer in accordance with applicable law. For consumers, this generally means risk remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to applicable legal exceptions.
For additional information, please review our Shipping Policy.
8. Returns, Cancellations, and Refunds
We want customers to feel confident when purchasing wall art from Nestrrova.
Return eligibility, cancellation procedures, and refunds are governed by our applicable Return and Refund Policy and mandatory consumer protection laws.
Where EU consumer distance-selling rules apply, consumers generally have a 14-day withdrawal period for eligible online purchases, subject to applicable exceptions. Certain personalized or custom-made products may be exempt from this right when the legal requirements for the exemption are met.
Where a product is defective, damaged, or does not conform to the contract, you may have additional statutory remedies.
Please review our Return and Refund Policy for instructions on requesting a return, cancellation, or refund.
Nothing in these Terms removes or restricts any mandatory consumer rights.
9. Order Tracking and Customer Support
Where tracking is available, we may provide shipment tracking details or instructions for checking delivery progress.
Tracking information depends on the carrier and the services available for your shipment.
If you have questions about an order, a delivery, or a product, please contact us at support@nestrrova.com or call +39 393 268 7999.
Please include your order number when contacting us about an existing purchase.
10. Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, product descriptions, design elements, and other materials, may be protected by intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publicly display, or commercially exploit protected website content without the necessary permission, except where permitted by law.
Purchasing a product does not automatically transfer copyright or other intellectual property rights in the artwork to the buyer unless expressly agreed in writing or required by law.
11. Promotions and Discount Codes
From time to time, Nestrrova may offer discounts, promotional codes, or special offers.
Promotional offers may be subject to additional conditions, such as validity dates, eligible products, minimum purchase requirements, or usage restrictions. These conditions will be communicated where applicable.
Promotions cannot be combined unless expressly stated. We will honor promotions in accordance with their stated conditions and applicable law.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, including payment processors and delivery providers.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent content or policies of external websites. However, this does not exclude any responsibility that cannot legally be excluded under applicable law.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to that restriction, Nestrrova will not be responsible for losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions or external events, to the extent permitted by applicable law.
We do not exclude or limit liability for fraud, intentional misconduct, mandatory consumer rights, or other matters for which liability cannot legally be excluded or limited.
Consumers retain any applicable rights and remedies under mandatory law.
14. Events Beyond Our Control
We will not be held responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, government restrictions, or significant service outages.
We will take reasonable steps to minimize the effects of such events and communicate material delays where appropriate.
This section does not remove any mandatory rights you may have under applicable law.
15. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
Information may be used to process orders, arrange deliveries, handle payments, respond to inquiries, prevent fraud, and meet legal obligations.
Please read our Privacy Policy to understand how personal information is collected, used, stored, and protected.
16. Changes to These Terms
We may update these Terms and Conditions when necessary to reflect changes to our business, website, services, or legal obligations.
Updated Terms will be published on this page with a revised date.
Changes will apply in accordance with applicable law and will not unlawfully remove rights already acquired under an existing order or contract.
We encourage customers to review this page periodically.
17. Governing Law and Disputes
These Terms are subject to applicable laws.
Where legally applicable, Italian law may govern matters relating to our business and these Terms. However, if you are a consumer residing in another country, mandatory consumer protection provisions that apply in your country of residence may continue to protect you.
Nothing in this section deprives consumers of mandatory rights to bring claims before a competent court or use an applicable alternative dispute resolution mechanism.
If you have a concern about an order, we encourage you to contact us first so we can attempt to resolve it.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced as necessary to achieve a lawful result that most closely reflects its original purpose, where legally permitted.
19. Contact Information
If you have questions about these Terms and Conditions, our products, or your order, please contact us:
Nestrrova
Email: support@nestrrova.com
Phone: +39 393 268 7999
Address: Via Alfonso Barcaccia 3, Ponte Valleceppi, PG 06134, Italy