Refund policy
At Nestrrova, we want you to feel confident when shopping for wall art. If you are not satisfied with your purchase, our Return and Refund Policy explains how to request a return, cancel an eligible order, or receive a refund.
1. Return Policy
We offer a 14-day return period for eligible purchases.
If you wish to return an item, please contact us within 14 days of receiving your order. Products must meet the applicable return conditions described below, subject to your statutory consumer rights.
For eligible online purchases covered by EU consumer withdrawal rules, the withdrawal period generally begins on the day you or a person designated by you receives the goods.
2. Return Eligibility
To help us process your return, please ensure that:
You contact us within the applicable 14-day return or withdrawal period.
You provide your order number and the email address used for your purchase.
The product is returned with its accessories and original packaging, where reasonably available.
The item is handled with reasonable care while you inspect it.
You may inspect an item as you would reasonably be allowed to do in a shop. Handling beyond what is necessary to establish the item's nature, characteristics, and functioning may affect the amount of a refund where permitted by law.
Nothing in this section limits your rights if an item arrives damaged, defective, or not as described.
3. How to Request a Return
To request a return, follow these steps:
Step 1: Contact our support team
Email support@nestrrova.com within the applicable return period.
Step 2: Provide your order details
Include your order number, the product you wish to return, and the reason for your request. Photographs may be helpful if the item is damaged or defective.
Step 3: Receive return instructions
Our support team will explain the return procedure and provide the applicable return address or instructions.
Step 4: Return the item
Package the item carefully and follow the return instructions provided. Please retain proof of postage or shipment.
Do not send a return to an address that has not been confirmed by our support team.
4. Refund Policy
Once your return has been received and the refund has been approved, Nestrrova aims to process your refund within 3 calendar days.
Refunds will generally be issued to the original payment method unless otherwise required by law or agreed with you where legally permitted.
Please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.
Where applicable law requires a refund within a different timeframe, the statutory deadline will apply.
5. Refund Amount and Shipping Costs
For eligible withdrawals under applicable consumer law, refunds generally include the payments received for the goods and the cost of the least expensive standard delivery option offered, subject to applicable legal requirements.
If you selected a more expensive delivery method, we may not be required to refund the additional cost.
Unless the item is faulty, incorrect, or another legal exception applies, you may be responsible for the direct cost of returning the goods if you were informed of this responsibility before purchase.
If an item is defective, damaged, or does not conform to the contract, applicable legal remedies and cost-allocation rules will apply.
6. Damaged, Defective, or Incorrect Items
If your wall art arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email support@nestrrova.com and include:
Your order number.
A description of the problem.
Clear photographs of the item and its packaging, if possible.
We will review your request and explain the available next steps. Depending on the circumstances and applicable law, you may be entitled to a replacement, repair, refund, or another appropriate remedy.
Your statutory consumer rights remain unaffected.
7. Non-Returnable Products and Legal Exceptions
Certain products may be exempt from the statutory right of withdrawal where a legal exception applies. For example, goods made to the consumer's specifications or clearly personalized may be excluded from the ordinary withdrawal right when the applicable legal requirements are met.
This exception does not automatically apply to every item made to order or every product sold online.
Products that are faulty, damaged, or not as described remain subject to applicable consumer protection laws and any remedies available under those laws.
8. Order Cancellations
If you wish to cancel an order before it has been dispatched, contact support@nestrrova.com as soon as possible.
We will review your request based on the order's status and applicable law. If an order has already been dispatched, you may need to follow the return or withdrawal procedure.
Your statutory cancellation and withdrawal rights are not limited by this section.
9. Exchanges
If you would like to exchange an item for another design or size, contact our support team to discuss the available options.
Exchanges depend on product availability and our fulfillment arrangements. Where an exchange is not available, you may be able to return the eligible item and place a new order, subject to applicable law.
10. Late or Missing Refunds
If your refund has been processed but has not appeared in your account:
Check your bank account or payment provider's transaction history.
Contact your card issuer or payment provider to ask whether the refund is pending.
If the refund still cannot be located, contact us at support@nestrrova.com.
We will help you verify the status of the refund we processed.
11. Contact Information
If you have questions about returns, refunds, exchanges, or cancellations, please contact us.
Business Name: Nestrrova
Email: support@nestrrova.com
Phone: +39 393 268 7999
Address: Via Alfonso Barcaccia 3, Ponte Valleceppi, PG 06134, Italy
We appreciate your trust in Nestrrova and will do our best to make the return and refund process clear and straightforward.
Thank you for shopping with Nestrrova.