Shipping policy
At Nestrrova, we want your favorite wall art to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
Our standard order processing time is 1–2 business days.
During this period, we prepare your order for shipment and complete the necessary processing steps. Orders are generally processed Monday through Friday, excluding public holidays.
Please note that processing times may occasionally vary during busy periods, promotional events, or unexpected circumstances.
2. Shipping and Delivery Time
Once your order has been processed and dispatched, the estimated shipping time is 3–6 business days.
Our estimated delivery schedule is as follows:
Order processing: 1–2 business days
Shipping and transit: 3–6 business days
Estimated total delivery time: 5–8 business days
Delivery estimates begin after an order is placed and are provided for general guidance. Actual delivery times may vary depending on the destination, carrier, public holidays, and other circumstances.
3. Shipping Destinations
Nestrrova offers shipping to destinations supported by our store and shipping partners.
Available destinations and applicable shipping charges will be displayed at checkout where supported. If your destination is not available during checkout, please contact our customer support team for assistance.
4. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
The final shipping charge may depend on the delivery destination, order details, and available shipping options.
Any applicable taxes or additional charges that we are required to disclose will be communicated in accordance with applicable law.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation by email.
Once your order has been dispatched, tracking information will be provided when available through our shipping partners.
You can use the tracking information to check the progress of your shipment. Please allow some time for tracking updates to appear after dispatch.
If you have questions about your order, contact us at support@nestrrova.com.
6. Delayed Shipments
Although we aim to meet our estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:
Carrier delays or transportation disruptions.
Severe weather conditions.
Public holidays and peak shipping periods.
Customs inspections or international shipping procedures.
Incorrect or incomplete delivery information.
If your order has not arrived within the estimated delivery window, please contact our support team so we can help you investigate the shipment.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@nestrrova.com.
We will attempt to update the information if the order has not yet been dispatched. However, address changes cannot be guaranteed once an order has entered the shipping process.
8. Lost, Damaged, or Incorrect Deliveries
If your order arrives damaged, contains an incorrect item, or appears to be lost, please contact our customer support team.
To help us resolve the issue, provide your order number and any relevant photographs or delivery information.
We will review the situation and work with you toward an appropriate resolution in accordance with our policies and applicable law.
Your statutory consumer rights remain unaffected.
9. International Shipping and Customs
For international deliveries, customs procedures or import requirements may affect delivery times.
Depending on the destination and applicable regulations, additional customs duties or import taxes may apply. Where such charges are legally payable by the recipient, the customer may be responsible for them unless otherwise stated at checkout or required by law.
We recommend checking your local import requirements before placing an international order.
10. Contact Information
If you have questions about shipping, delivery times, or your order, please contact us using the details below.
Business Name: Nestrrova
Email: support@nestrrova.com
Phone: +39 393 268 7999
Address: Via Alfonso Barcaccia 3, Ponte Valleceppi, PG 06134, Italy
Our team will do its best to assist you with shipping-related inquiries.