Welcome to Nestrrova. This Payment Policy explains the payment methods, payment processing, pricing, and payment-related terms applicable to purchases made through our online store. By placing an order with Nestrrova, you agree to the terms outlined below.
1. Accepted Payment Methods
Nestrrova aims to provide customers with a convenient and secure checkout experience. The payment methods available will be displayed at checkout and may include:
Credit cards
Debit cards
Other electronic payment methods made available on our website
Available payment options may vary depending on your location and the payment services supported at checkout.
2. Payment Processing
Payment must be completed at checkout when placing an order, unless another payment arrangement is explicitly offered.
When you submit an order, your payment may be authorized or processed through our designated payment service providers. Your order will be processed after the required payment authorization or confirmation is received.
We do not consider an order fully paid until the applicable payment has been successfully confirmed.
3. Pricing and Currency
All product prices will be displayed on our website before you complete your purchase. The applicable currency will be indicated on the product page or at checkout.
Prices may change without prior notice; however, changes will not affect an order that has already been accepted, except where a correction is required by law or an obvious pricing error has occurred.
Any applicable taxes, shipping fees, or other charges will be displayed at checkout before you confirm your order, where required.
4. Payment Security
We take reasonable measures to protect payment-related information and support secure transactions.
Payments may be handled by third-party payment processors that use their own security procedures and privacy policies. Customers should review the relevant provider's terms when using its services.
Please do not send your full payment card details, security code, or other sensitive financial information to us by email or telephone.
5. Failed or Declined Payments
If your payment is declined, unsuccessful, or cannot be verified, your order may not be processed.
If you experience a payment issue, we recommend that you:
Verify that your payment details are correct.
Confirm that your payment method has sufficient available funds.
Contact your bank or payment provider if necessary.
Try another payment method available at checkout.
Nestrrova reserves the right to delay or cancel an order if payment cannot be successfully completed or verified, subject to applicable law.
6. Order Confirmation
Once your order has been successfully placed and the required payment has been confirmed, you should receive an order confirmation by email.
If you do not receive an order confirmation, please check your spam or junk folder before contacting our support team.
An order confirmation does not limit any rights you may have under applicable consumer protection laws.
7. Refunds and Cancellations
If a refund is approved under our applicable refund, return, or cancellation policy, it will generally be issued to the original payment method unless otherwise required by law or agreed upon with the customer.
The time required for a refund to appear in your account may depend on your bank or payment provider.
For details about eligibility, return conditions, and cancellation procedures, please refer to our Refund and Return Policy.
Nothing in this policy limits any mandatory refund, withdrawal, or other consumer rights available under applicable law.
8. Suspicious or Unauthorized Transactions
For security purposes, we may request additional information or verification when a transaction appears suspicious or cannot be validated.
If you believe that a payment has been made without your authorization, please contact your bank or payment provider immediately and notify our customer support team.
9. Changes to This Payment Policy
Nestrrova reserves the right to update this Payment Policy when necessary to reflect changes in our business practices, payment services, or legal requirements.
Any revised version will be published on this page with an updated revision date. The version applicable to your purchase will be determined in accordance with applicable law.
10. Contact Information
If you have any questions about payments, charges, or payment processing, please contact us using the details below.
Business Name: Nestrrova
Email: support@nestrrova.com
Phone: +39 393 268 7999
Business Address: Via Alfonso Barcaccia 3, Ponte Valleceppi, PG 06134, Italy
We will do our best to assist you with your payment-related questions and concerns.
Thank you for shopping with Nestrrova. We appreciate your trust in our store.